Effective Date: April 23, 2024

Bestow Inc. (“Bestow,” “we,” “us,” or “our”) is committed to being transparent about the personal information we collect from or about you. This Privacy Policy explains the personal information we collect, use, disclose, and process as a data controller or a business of such personal information when you visit or use our technology website, tech.bestow.com (“Website”). We collect and use your personal information for various purposes as described below, including to provide products and services on the Website.  

In some instances, Bestow processes personal information on behalf of our customers, such as insurance carriers, and other insurance or financial services companies. This Bestow Privacy Policy does not apply to the extent we process personal information in the role of a service provider or a data processor on behalf of our customers.  

We are not responsible for how our customers collect, use, or otherwise process personal information when utilizing our products and services. For additional information relating to how our customers, including customers with whom you have a direct relationship, collect, use, and process your personal information, please refer to the privacy policy of our customers or contact them directly. By accessing and using our Website, you acknowledge you understand the practices described in this Bestow Privacy Policy.

Personal information we collect and how we collect it

We may collect your personal information, from, or about you, in a number of ways and sources depending on how you use the Website. We explain below the types of information we may collect from you: 

• Identifiers, such as information you provide when you use our Website, including your name, phone number, email address, and other identifiers; 
• Internet or other electronic network activity information, such as information that is automatically collected when you use or interact with the Website, such as cookies, IP address, device information, or other online identifiers;  
• Professional or employment-related information, such as current and previous employment information, work history, and professional license; 
• Audio, electronic, or visual information, such as call recordings; 
• Geolocation data;
• Inferences, such as the derivation of information, data, evidence, or another source of information or using your personal information to create a profile about you reflecting your preferences; and 
• Other personal information you may choose to provide to us. 

We may collect, in certain circumstances, publicly available information. We may also receive personal information from third parties, including third parties or vendors that operate certain services on the Website, such as Google Analytics. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and you can opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

How we use your personal information 

We may use your personal information for various purposes, including:

• To respond to your request or to communicate with you; 
• To provide you with the information or the products and services you requested; 
• To send email and marketing communications, and/or newsletters that may be of interest to you; 
• To provide support related to our products and services offered on the Website; 
• To analyze and improve our services, including analyzing usage trends to enhance your experience with our services;
• To display advertisements and other personalized content;
• To improve, enhance, and repair the functionality of our products and services;
• To maintain the security of the Website, including maintaining internal records; 
• To detect fraud; 
• To enforce the Terms of Use; and
• To comply with applicable laws and requirements.

In certain circumstances, we may aggregate and/or de-identify your information collected for additional purposes. 

How your personal information is disclosed or shared 

Your personal information may be disclosed or shared with business partners, customers, service providers, third party vendors, or contractors in different ways and purposes, including in the following purposes: 

• To share information with service providers, contractors, and vendors that assist the operations of our services and products;
• To perform marketing services about our services or products or for other third parties, including for joint marketing; 
• To participate in surveys and attend events or webinars organized by us; 
• To perform an audit, report claims experience, or a research study; 
• To share with law enforcement or other governmental authority as required under applicable laws; 
• To maintain the security and integrity of our services and products;
• To protect our interests, rights, safety, or property or those of others; 
• To detect or prevent criminal activity, fraud, or misuse of the Website; 
• As a part of a corporate transaction, such as in connection with a merger, divestiture, acquisition, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred;
• To produce relevant documents or information in connection with litigation, arbitration, mediation, government or internal investigations, or other legal or administrative proceedings; 
• To comply with applicable laws or to respond to a subpoena, court order, government request, or other legal process; and 
• Otherwise permitted or required by law. 

Retention of your personal information

We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected. In some circumstances, we may retain personal information for longer periods of time as may be necessary to comply with legal or regulatory requirements, as permitted by law, or to defend legal claims or resolve disputes. 

Your privacy rights 

You may have certain privacy rights and choices to the extent applicable under the relevant laws. Please note that these rights are not absolute, and in certain cases, we may decline your request or comply in a more limited way, in accordance with and as permitted under the applicable laws. You may have:

• Right to access your personal information; 
• Right to correct or amend your personal information; and
• Right to delete your personal information. 
• To exercise any of these rights, you may submit a request by either completing a request to [email protected] or calling the toll free number at 833-300-0603. 

We may need to verify your identity to process your request depending on the type of the request, including to request additional information in certain circumstances to verify your identity. We may charge a reasonable fee to cover the costs incurred in providing a copy of personal information to you. 

In certain circumstances, you may refer you to submit your privacy rights directly to our customers, including with customers with whom you have a direct relationship. We will work with and support our customers in responding to your privacy rights.

How we secure your personal information

We have implemented commercially reasonable precautions to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, and destruction. Please note that no method of transmission over the Internet or means of electronic storage is absolutely secure and no data security measures can guarantee 100% security, and we cannot guarantee the absolute security of your personal information. You should take steps to protect against unauthorized access to your password, devices, and computer by, among other things, choosing a robust password and keeping your log-in and password private. 

Cookie policy

Cookies are unique identifiers that we place on your device to enable our systems to recognize your device and to improve your online experience. A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of a user's computer, often used to provide you with a customized experience. We may use cookies, pixels and other similar online tracking technologies (collectively, “cookies”) to analyze your use of the Website, personalize your experience, or support advertising initiatives. We may engage vendors, partners, or third parties to use cookies on the Website, and third parties may collect information about your use of the Website.

Certain cookies are essential, which are necessary to make the Website function and will be loaded onto your browser automatically. Other cookies that are not essential may include performance or analytics cookies that evaluate and improve the performance of the Website, and advertising cookies that may show you a tailored advertisement on another website, and social media cookies that enable you to share content on the Website. Certain of these cookies may collect information that reveals your location.  

We use cookies for different purposes, such as to ensure that you get the best possible experience when using the Website. We may also use cookies to gather statistical information about the usage of the Website to improve their functionality and for security purposes. Cookies may also allow us to display advertisements that may be of interest to you. 

Most browsers include tools to manage or disable cookies. You can visit the help function on most browsers to modify how your browser handles cookies. However, if you disable cookies, certain features of this Website may not function or function properly. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Some web browsers have “Do Not Track” or similar features that allow you to tell each website you visit that you do not want your activities on that website tracked. Our Website does not currently respond to “Do Not Track” signals. 

Links to third-party websites

Our Website may contain links to third-party websites. We do not control third-party websites and are not responsible for any information you may provide while on such third-party websites. Any information provided on such websites is governed by the privacy policies of the third-party websites and not this Privacy Policy. We encourage you to read the privacy policies on those websites before providing your information on such websites.

Children’s privacy

This Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are under 13, you are prohibited from using or providing any information through this Website or any of its features. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will promptly delete that information.

Transfer of personal information 

We are based in the United States, and the Website is designed for users in, and operated by us from, the United States. If you reside outside the United States and use our Website or otherwise provide information to us, you acknowledge that your information will be transferred to and processed in the United States for the purposes described in this Privacy Policy, which may provide different levels of privacy protection than the country you are located in.  

Marketing communications

We may send email marketing correspondence to you about our Services. To opt-out or unsubscribe from these communications, please follow the unsubscribe instructions contained in the emails or contact us using the contact information below. 

Changes to this privacy policy

We reserve the right to revise or modify this Privacy Policy from time to time by posting the revised version on this Website and updating the last modified date. We encourage you to review the Privacy Policy when you access this Website or otherwise interact with us to stay informed about our privacy practices.